This page contains answers to many of the most commonly asked questions about submitting and
tracking work requests, the building coordinator program, and other facility-based issues.
Please click on one of the sections listed below to learn more.
Any WSU employee or student with a WSU Network ID.
Custodial: Use this service area for requests involving facility cleaning,
floor waxing, carpet and upholstery shampooing, window washing, and
table/chair/stage deliveries. NOTE: Most facility cleaning is done on a rotating
basis. Requests that fall outside of these frequencies may require payment by
Grounds: Use this service area for requests involving lawn care, sprinkler
problems, litter control, sidewalk and mall cleaning, tree and shrub care, and
general walkway snow removal.
Heavy Equipment: Use this service area for requests involving street, road and
parking lot maintenance, street/lot snow removal, all furniture and equipment
moving, banner installations, and equipment rentals.
Maintenance: Use this service area for requests involving repairs to lighting,
flooring, heating/cooling, water leaks, and loss of any utilities such as water,
electricity and steam.
Project Management: Use this service area for requests involving new keys,
signs, lab and office renovations, custom-built cabinets or shelves, furniture
re-upholstery, window treatments, steel-case furniture installation, painting,
flooring, electrical, audio-visual, sheet metal, plumbing, HVAC modifications,
equipment installation, facility additions, and exterior restoration. NOTE: All
construction costs are funded by the customer.
Work Requests are used for all types of services that FacOps provides. All
requests to Facilities Services for tables/chairs, maintenance, repairs, and
remodels should be submitted as a myFacilities Work Request. That includes work
you requested in the past with an IRI.
Billable work requests are for work you expect to pay for and could include
new furniture, minor remodels, maintenance, repair and installation of equipment
owned by your department. Non-Billable work requests are for any routine work
done by FacOps, such as replacing lights, fixing heaters, etc.
For all "Project Management" type requests (new keys, signs, lab and office
renovations, custom-built cabinets or shelves, furniture re-upholstery, window
treatments, steel-case furniture installation, painting, flooring, electrical,
audio-visual, sheet metal, plumbing, HVAC modifications, equipment installation,
facility additions, and exterior restoration) enter the request using the
Project Management Service Category.
If your request is for maintenance or repair to equipment your department owns,
submit the request using the Maintenance Category and indicate your accounting
information (budget/project; signature authority for approval) in the
If your request is for delivery of tables, chairs or stages, submit the request
using the Custodial Service Category and indicate your accounting information
(budget/project; signature authority for approval) in the description field.
If your request is for maintenance or repair to equipment your
department owns, submit the request using the Maintenance Category and indicate
your accounting information (budget/project; signature authority for approval)
in the description field.
Select the "Request Interior or Exterior Alterations", provide the "Facility/Outside Area and a complete Request description",
and select the "I would like FacOps to provide a written estimate for my approval that clearly defines the scope before I approve funding"
radio button. Add the contact info and submit.
You should not enter billable requests without knowing the expenditure
authority. Do not proceed until you have identified the proper authority. The
exception to this is for larger work which should be submitted as soon as you
know how to define the work required. It is not necessary to have funding set up
to start a request – all project management work can be requested as an
Green buttons—work is progressing
Yellow buttons—waiting (for estimate, approval, materials...)
Red buttons – work completed
Grey buttons – customer cancelled.
Accounting at Facilities Services (Work Management Center at 335-9000)
In Balances or on your Budget Statement. Adding financial information is a future enhancement.
We began billing from the new system March 2015 for transactions (in the early part of April).
Financial detail in myFacilities is a future enhancement.
Verify that you have authority for that account, if not you will need to
apply to the Controller's office using the Expenditure Authority Delegation form
(WSU1198/6-01) see BPPM 70.02. If you do have authority, but it is not on the
list, call Facilities Services to report the problem. (If you are certain you
have expenditure authority on the account but it does not show up on the account
list, enter the full account string in the funding comments field. You will then
need to pick another account from the list of accounts and choose 100% and add
the account. When Facilities receives the request they will note the funding
comment and charge the account in the funding comments, rather than the account
Work requests should be cancelled immediately. You cannot cancel a Work
Request in myFacilities once work has begun. If it is your intent to halt all
further work, you must contact Facilities Services to make that cancellation
request. You will still be responsible for any work performed or materials
ordered to that point.
Be sure that you are looking for the official name of your location.
(Please note, only Pullman campus locations will be listed.) Contact Facilities
Services if your location is not listed in the drop-down menu.
Only requests for Pullman campus locations are accepted through myFacilities. Contact the
Project Management group for any other work. (Work Management Center at 335-9000)
For questions about the work, call the Service Area Coordinator for the work that was done.
If you have funding to approve, another tab titled Approve will show up next to the View tab.
Clicking on this tab will display the work requests awaiting your approval.
Select the service area for your work request in myFacilities and click on the View tab,
then select 'View All'.
10-Open: work has been submitted to Facilities but it has not been processed yet
11-Awtapp: work has been submitted to Facilities but the funding authority has
not yet approved it, work cannot begin until the authority approves the request.
Alternately, the estimate has been submitted to the customer for approval before
Facilities can progress with the work.
12-Awtest: work has been submitted as an estimate to facilities and it is
waiting to be processed or the work is being estimated.
13-MCReqst: work has been submitted to Facilities and Minor Capital funding has
20-awtdesn: Work is awaiting design completion
21-awtschd: The work is waiting to be scheduled by the shop supervisor or
materials have been ordered and Facilities is waiting for there arrival.
30-accthlp: The work request needs accounting to resolve an issue, this
generally means changing funding per funding comments in the work request or
assigning a budget to the Work Request.
31-acctcmp: Accounting has performed an operation on work request and is
complete with it, the service area it is assigned to will continue processing it.
40-planned: the work is planned for some point in the future.
50-WIP: work is in progress
60-onhold: the work has been placed on hold. This can include seeking a change
order or a scope of work change.
90-wrkcomp: work has been completed as planned
91-custcnl: work has been cancelled by the customer, by FacOps per conversation
with the customer or because it is a duplicate
95-closed: work has been completed, closed and billed.
Select the service area for your work request in myFacilities and click on
the view tab called Status, or call the Service Area Coordinator.
Contact the service area coordinator for the area in which your work was
performed to confirm with them that the work is complete. Many times it may take
up to a week for Facilities to complete the work in the system despite the
physical work being completed.
Contact the project manager that has been assigned to you, if you are unsure who that is,
contact the Work Management Center at 335-9000.
You can attach text files, image files, MS Office application files, PDF files and WordPerfect files.
For Maintenance requests, Heavy Equipment requests, Grounds requests, Custodial requests, Project
Management requests, contact the Work Management Center at 335-9000.
The information is pulled from PERMS via Active Directory, Please contact your HR dept
and have the information updated.
Safari – the popular Macintosh browser – has not been tested with myFacilities but should work.
Mozilla is available for the Macintosh and has been tested to work well with myFacilities.
myFacilities is built for and tested with Internet Explorer 11.0 and newer.
However it has been shown to work well with modern
versions of Mozilla and Chrome without issue.